Client Services Associate - FinTech

Placed: 14/06/17
Region: London
Location: London
Category: Jobs


Content of the advertisement:

Company Profile:
In this Client Services Associate graduate job, you will be joining a fast-growing FinTech company. Building a product which puts the customer first, they are changing the way people spend, send and save money. This is a truly exciting time to join as they've recently received huge investment and have big plans to develop the business.
Looking for Client Services Associate graduate jobs? As the company keeps building its customer base, they are on the hunt for smart and personable graduate Client Services Associate to join their dynamic and friendly team in Central London.
The Role:
In this Client Services Associate graduate job, you will be acting as the face of the company and the gateway to the business. It will be your responsibility to provide immediate help to clients and be the first point of contact for any queries. You will be learning about all aspects of how payment systems work and provide a positive approach to ironing out any issues with the service.
You will need to work flexibly, i.e. Sometimes working a day at the weekend in exchange for a day during the week.
Key Responsibilities:
In this Client Services Associate graduate job, you can expect the following tasks to make up your varied day, but not be limited to:
Providing hands-on advice to any questions from clients with positivity
Explaining things clearly and quickly through email, in-app chat or via phone
Suggesting any improvements to their operations processes and procedures
Understanding what their client base really want from the product
Taking on board all relevant feedback regarding features and relaying it to the product team
Attending weekly branding meetings - suggest ways the company can be 'more on brand'
What we're looking for?
A 2.1 degree from a Russel Group University
Above all, a fantastic communicator with flawless written and spoken English
A problem-solver with the ability to explain things clearly to clients
A real passion for technology and the ability to navigate around social networks with ease
A friendly, incredibly organised and positive person
A flexible worker who is available to work occasional weekend shifts (you will receive the time off in lieu)
What's on offer?

Stock and equity options!
 Time off in lieu will be received for any weekend shifts
 The offices are young, fun, and friendly with a real diverse workforce and a busy social calendar
The chance to join an ever-expanding and very successful FinTech team
This specific team plan to expand rapidly this year, so you can expect real progression and the opportunity to define your own role and specialism
One-to-ones are encouraged and the door is always open to receive advice from senior management
Want to join a fast-growing FinTech business and looking for Client Services Associate graduate jobs? Don't miss out on this Client Services Associate graduate job in London today!

Price / Salary: £18k - 22k per year