Part Time Customer Service Advisor

Placed: 25/11/17
Region: United Kingdom
Category: Jobs


Content of the advertisement:

A Part Time Customer focused Customer Service Advisor / Administrator required to join busy Customer Service Department. 23.5 hours per week.

The Company:

Paula Rosa and Manhattan Furniture is the second largest company in the UK contract kitchen market. We provide an offering that ranges from an entry level social housing specification to bespoke top end solutions for high value urban schemes.
Based in new, contemporary offices in Lancing, West Sussex, we employ over 300 people and are currently expanding our Customer Service Department.

Role Description for Contract Services Administrator:

To accurately input kitchen orders requested by customers in order that the Company delivers installations to our customers RIGHT FIRST TIME.
To receive and react to all orders within 48hours of receipt. Accurately process all orders within 48 hours of receipt whilst ensuring that any urgent situations receive priority attention.
To carefully check orders and identify upgrades and changes by working closely with the design team.
To raise Priority Paperwork for Delivery Accelerations at customer requests in order that they recognise the Company as delivering excellent customer service in such circumstances.
Proactively communicate with Site Managers and work with Sales/Contract Managers over queries on orders, to avoid delays to deliveries plus any associated requirements.
Adhere to defined processes to ensure abortive costs are minimised and kept within budget, raising any suggestions for process improvements where possible.
Actively participate in departmental and cross business projects in order to deliver continuous improvement within the department and across the company so that we deliver leading customer service and business KPIs.

Skills required for the Customer Service Advisor:

Demonstrated ability to resolve problems
Customer orientation
Successful team player
Ability to create and retain good working relationships
Decisive
GCSE grade C or equivalent level of numeracy
PC Literate
Excellent attention to detail
Ability to work under pressure
Effective influencing skills
Demonstrated improvement of processes
Tenacity
Resilience

Benefits: 22 days holiday PRO RATA

Price / Salary: £10800/annum 22 days holiday PRO RATA