Receptionist

Placed: 26/11/17
Region: Hertfordshire
Location: Ware
Category: Jobs


Content of the advertisement:

Receptionist

Salary will be disclosed at interview.

This role will require the post-holder to work 15 hours per week.
brighterkind is a dynamic care home group that is delivering a new approach to care, putting residents' happiness and health at the heart of our philosophy. Currently a standalone business, brighterkind has aspirations to develop independently into one of the leading care home providers in the UK.

This role presents a unique opportunity to join a caring, fun and forward thinking business which is currently in its early stages of development.
brighterkind operates in excess of 70 care homes throughout England, Scotland and the Channel Islands and employs more than 4,000 people. We are already the 5th largest provider in the UK with aspirations to develop further over the next three years.

Receptionist

An energetic, committed yet approachable team member, the person who fulfils this role will add real value their obvious passion and commitment to both residents, families and staff alike, and will have the ability to multi-task in a high pressure environment with care and compassion.

You will provide overall support to the Home by promoting its excellent reputation and public image at the first point of contact with the Home, demonstrating a strong customer focus whilst providing Marketing support and administrative support to the Home Manager.

As a customer facing role you will liaise with visitors and potential residents to the Home, ensuring they are welcomed in a professional and friendly manner and all enquiries are responded to accordingly.

As the home Receptionist you will also engage with the Recreation and Activities Co-ordinator ensuring a varied programme of events is available and provide encouragement to residents to participate.

Duties and Responsibilities

- Provide a welcoming and friendly environment as the primary contact point for visitors and telephone enquirers;

-Maintaining and promoting a positive image with a strong emphasises on customer service skills;

-Liaise with visitors and potential residents to the home, ensuring they are welcomed in a professional and friendly manner and all queries responded to accordingly;

-Provide support and assistance to the administrative team in the home as and when required, and act as the focal point to cover their duties when absent;

-Take the minutes at the Staff Meetings and other meetings as required;

-Actively market the home with the view to attract private fee payers to increase the ratio as per the company directive and budgets;

-Engage with the Recreation and Activities Co-ordinator to ensure a varied programme of events to encourage resident participation and stimulation;

-To maintain Resident and employee confidentiality and privacy in line with Information Governance;

-To attend and actively participate in staff meetings and staff training sessions as required;

-To familiarise yourself with, uphold and adhere to the company policies and procedures at all times.

Receptionist

If you possess these skills and the drive to succeed in this role we would love to hear from you. In return brighterkind provide a variety of competitive benefits including a generous holiday allowance, a bespoke development programme, child care vouchers and an employee discount scheme.

All offers of employment are subject to satisfactory references and a DBS check