Customer Care Advisor

Placed: 26/11/17
Region: Hampshire
Location: Southampton
Category: Jobs


Content of the advertisement:

Our client who is based in Southampton has an exciting opportunity which has arisen for a Customer Care Advisor to join their team.

You will be pro-active in aiding cases in the prevention of complaints, to ensure that all cases are resolved in a professional, timely and effective manner.

To assess all documentation that has been through the company's internal procedures, identify and negotiate a resolution where suitable produce a written resolution for these. Anything that may not be suitable for a resolution, you will assist the smooth transition of this ensuring that excellent customer service is provided.

The role is extremely varied and the candidate will need to be able to work under pressure to meet deadlines, and have previous experience resolving complaints.

The ideal candidate will hold the following skills:

* Strong IT skills
* Previous customer service/complaint handling experience
* SAP knowledge is desirable
* Excellent organisation of oneself
* Ability to self-motivate with a sense of urgency
* Good time management within set tasks including prioritizing
* Exceptional communicator at all levels (written and oral)

This is a full-time position working Monday - Friday, 9.00am - 5.00pm, with a competitive salary and free parking based in Southampton.



Meridian Business Support is acting on behalf of our Client as a Recruitment Agency