Account Executive

Placed: 27/11/17
Region: United Kingdom
Category: Jobs


Content of the advertisement:

Account Executive

Adare SEC is a leading provider of technology-led, outbound and inbound Secure and Essential Communication Solutions to private and public sector clients. Adare SEC produces vast quantities of secure documents for many industries such as the retail, financial, banking, education, government, healthcare and commercial sectors every year.

Position: Account Executive
Location: Park Mill, HD8 9QQ
Job Type: Full Time, Fixed Term Contract 12 month maternity cover
Salary: £Competitive

About the role:

As the Account Executive you will build and maintain client relationships through the provision of outstanding customer service to allocated customer accounts.

Responsibilities:

- Successfully manage allocated client accounts
- Provide day to day customer support and management through accurate, honest and effective communication
- Identify opportunities to increase services provided to the client in order to maximise account profitability and customer satisfaction
- Compile management information and performance data based on contractual key performance indicators and service levels
- Manage scheduled and ad-hoc mailing and print orders
- Ensure customer solutions are operating in accordance with contractual requirements and service level agreements
- Manage BAU change management requests
- Support implementation of new services or solutions on allocated client accounts, including testing and assurance that the solution meets the requirement
- Manage customer stock levels, reporting and replenishment
- Attend service review meetings with the client
- Compile and maintain Account Handling Manual, including sample catalogue
- Assist in the achievement of the company`s monthly sales target
- Forecast anticipated monthly or quarterly revenue from each allocated account

About you:

- Minimum of GCSE O level passes in English Language and Mathematics (or equivalent level qualifications)
- Previous experience of working within a Customer Service environment is essential, ideally within the Transactional Mail, Direct Mail or Print industry
- Customer focused
- Flexible and reliable in approach to work
- Ability to work accurately to deadlines and prioritise effectively

You may have experience of the following: Account Executive, Internal Account Manager, Customer Service, Direct Mail, Print, Transactional Mail, Internal Sales, Secure Documentation, Sales Executive, etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications