Customer Experience Manager

Placed: 27/11/17
Region: Buckinghamshire
Category: Jobs


Content of the advertisement:

Customer Experience Manager - Buckinghamshire

A leading energy industry organisation is searching for a passionate Customer Experience Manager to deliver its customer service strategy constantly keeping up to date on the latest customer expectations. You will lead the customer experience team of around 20 FTE ensuring that they are acting proactively to ensure they are on top of the latest customer queries.

Essential Skills/Experience

* Proven leadership and people management abilities
* In tune with customer expectations on service
* Strong organisation and prioritisation skills
* Confident training & developing staff
* Constantly looking for areas with the potential for process improvement
* Energy industry experience - desirable

Daily Duties

The successful Customer Experience Manager will lead a team of around 20 FTE ensuring that customer service levels are maintained and areas for development are identified and acted on. You will also work closely with the Business Change team to ensure that operations and processes are as efficient as possible while maintaining excellent customer experience. Leading by example you will also take control of any escalated issues or complaints that cannot be handled by the team.

Start Date: ASAP

Salary: £45,000

Location: Buckinghamshire

This is an exciting opportunity for a dedicated Customer Experience Manager to join a large organisation that has the feel of a smaller tight-knit company. themselves looking to improve current practices. Apply online today with an up to date CV and Cover Note explaining why you would be a good fit for the job.

Customer Experience Manager- Buckinghamshire

Price / Salary: £0 - £45000/annum