Customer Service Advisor

Placed: 27/11/17
Region: Lancashire
Location: Lancaster
Category: Jobs


Content of the advertisement:

Customer Service Team Member

Lancaster

£16,000 plus holidays, pension and free parking

We are seeking experienced an Customer Service Representative who ideally have worked within the manufacturing industry to be based at our clients site near Lancaster.

About The Role

* You will be required to deal with customer queries, efficiently and effectively, to ensure resolved to both the customer and company`s satisfaction, whilst minimising cost.
* To handle all incoming customer calls effectively each day.
* Ensure that individual KPI's are met .
* To deliver excellent customer service to both internal and external customers within the boundaries of company processes and procedures.
* Raise NCR's on the quality management system.
* Build positive relationships with both internal and external customers.
* Carry out administration tasks as required.
* Provide quotation and processing support where necessary.
* Manage transport queries as and when and liaise directly with DX.
* Demonstrate excellent problem solving skills.

As an experienced Customer Service Representative your key skills and experience will include:

* Experience of working within the manufacturing or B2B industries would be highly advantageous
* Excellent customer service skills
* Confident telephone manner - be confident talking to customers (both internal and external customers)
* Ability to build and maintain good working relationships
* A good problem solver
* Computer literate
* Must be confident, positive and driven and willing to get involved in whatever is required
* Experience of working with SAP would be highly advantageous, or any CRM systems
* NVQ in Customer Services Level 2 would be of interest

For more information please contact Leanne at Applus Intec

To view other job opportunities with Velosi-Intec, why not download the Applus Velosi Jobs App - enter "ApplusVelosi Jobs App" into Google.

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Intec (UK) Ltd was established in 1980 by Engineers for Engineers. We deliver Global Recruitment Solutions within the Oil & Gas, Power, Nuclear, Utilities, Rail, Construction and Aerospace Sectors for Owner/Operators, Consultancies, Contractors and Sub-Contractors.

For a free, confidential service register your details on velosi-intec where you will find a full list of live positions. Intec (UK) Ltd is an equal opportunities employer and a member of the Recruitment and Employment Confederation (REC)