Technical Services Officer

Placed: 28/11/17
Region: Lincolnshire
Location: Spalding
Category: Jobs


Content of the advertisement:

Salary Details: Competitive

We have an opportunity for a Technical Services Officer to join our team at Spalding in Lincolnshire.
As Technical Services Officer you will verify that Food Safety Standards, customer requirements and legal obligations are being met and support the delivery of the site complaints and microbiological systems to deliver the required information.
This role is working Monday to Friday (office hours)
Main responsibilities
As Technical Services Officer you will investigate customer complaints to establish any failures in the manufacturing process and ensure that procedures, allergen matrices and HACCP are up to date to maintain the integrity of the Quality Management System documentation.
You will allocate each customer complaint to the appropriate person for action and track its progress through the process to ensure that complaints are dealt with in a timely manner and in accordance with the procedures.
You will collate and report on compliance with the complaints and microbiological systems and maintain Greencore and Customer central KPI to ensure that reporting requirements are compliant with the appropriate protocols and support in the preparation for and the delivery of such information during technical audits.
Other duties include representing the technical team at New Product Development forums and completing follow up actions to ensure that all new products have food safety considerations included from the outset.
Ideal candidate
* Problem solving and decision-making skills * Advanced knowledge of Excel, Word, Outlook, PowerPoint and the ability to learn new systems quickly * Strong written and verbal communication skills * High level of accuracy * Strong attention to detail * Experience in chilled food manufacturing would be an advantage but is not essential * Practical experience of internal technical auditing at entry-level About the company
Greencore Group plc is a fast growing, international convenience food leader. Headquartered in Ireland, Greencore has operations in the UK and the US serving major retailers and brands in both markets.
It is a leading manufacturer of convenience food products to grocery retailers in the UK and a leading manufacturer of sandwiches, meals kits and salads to convenience retail and food service outlets in the US.
Greencore has a proforma Group revenue of £2.3bn and operates out of 50 locations in the UK, the US and Ireland.
Site Information
The Spalding site sits within the Food to Go division and produces coleslaw and side of plate salads for leading retailers. The site employs c450 people and has been an established part of the local community for 27 years