Customer Services Administrator – Specialist Insurance Provider

Placed: 28/11/17
Region: Devon
Location: Exeter
Category: Jobs


Content of the advertisement:

Customer Services Administrator Specialist Insurance Provider
Exeter, Devon

Are you looking to put your admin skills to good use as a Customer Services Administrator? Want to learn and grow with a business that will reward your hard work and invest in your abilities? If so, we want to hear from you.

Who am I working for?

We are Rothwell & Towler, a specialist insurance provider that believes in going the extra mile to give our customers the best. Since 1973, we have been on a mission to make insurance fairer so that when the unexpected happens, customers have access to all the help they need.

This is a superb opportunity to join us as a Customer Services Administrator and develop an exciting career in a continuously evolving industry.

What are the benefits?

- Salary of up to £17,340 Dependent on Experience
- Incentives to keep you motivated throughout the year
- DIS/life insurance
- Pension and private medical insurance (after your probation)
- Free parking
- Every day is a dress-down day
- WiFi and tea and coffee
- No cold calling, so you can focus on providing a world-class service
- 22 days holiday plus Bank Holidays (increasing with service) and a day off on your birthday

Once you join the team, youll discover a welcoming, supportive and sociable environment where ideas are shared and built upon to deliver the best possible service to customers.

As a business, we believe in treating our employees the way wed like to be treated ourselves. As well as a great range of benefits, we offer excellent development opportunities so you can grow alongside the business.

Youll have the chance to significantly increase your skill-set, broaden your insurance knowledge and learn from a highly-skilled and passionate team.

What will I be doing?

As a Customer Services Administrator, you will provide a first-class service to customers looking to use our travel insurance services.

Responding to a range of enquiries, youll communicate with customers in a friendly, personable manner and confidently provide details of our insurance solutions.

Dont worry about getting tongue-tied youll have a script to back you up and ensure that you convey all the information you need to.

Additionally, your duties will involve:

- Swiftly answering telephone calls (after all, no one likes to be left on hold)
- Responding to queries regarding amendments to existing policies and previously issued quotes
- Working in-line with FCA regulations
- Updating the computer system with key information
- Occasionally carrying out office duties

Sounds great! What do I need?

- Customer service and administration experience
- A high level of IT literacy
- The ability to work from a script
- Fantastic listening and communication skills
- A great eye for detail

Our dream Customer Services Administrator will also have insurance experience, but this is by no means essential.

Other companies may call this role a Customer Services Executive, Customer Service Rep, Customer Care Representative, Customer Support Administrator, Junior Insurance Advisor, Insurance Administrator, Administrator.

Were eager to hear from confident communicators with experience as a Customer Services Advisor, Contact Centre Agent, Sales Support Administrator or Customer Services Assistant.

This is a full time role, working 40 hours per week. Working hours will be between 8:30 18:00 plus one in four Saturdays.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Benefits: DOE Plus Benefits

Price / Salary: £17340/annum DOE Plus Benefits