Service Desk Analyst

Placed: 30/11/17
Region: Cardiff
Location: Cardiff
Category: Jobs


Content of the advertisement:

Service Desk Analyst, First Line IT Support, 1st Line, 2nd Line.

Job Title: Service Desk Analyst
Salary: £18000 to £21000 per annum plus great benefits, including private healthcare
Location: Cardiff

Fantastic opportunity to work with a rapidly expanding company that pride themselves on making their work environment somewhere you want to be.

Are you looking for an exciting new role in IT? Our client has an opening for an IT support professional to join their team based in Cardiff, providing first line support for cutting-edge technologies. The successful service desk analyst will approach their work with a dynamic, proactive and customer-focused attitude and will be passionate about all things tech. If this sounds like you, don't hesitate to apply!

Responsibilities Include:

* Supporting customer needs
* Daily management of the service desk, e.g. call logging, troubleshooting when necessary, etc.
* Travel to and from customer sites

Essential Experience Required:

* Previously worked within a technical customer service IT support role
* Worked within SLAs
* Demonstrated ability to work in a fast-paced environment

Desirable Experience:

* Relevant technical qualifications
* Basic understanding of Apple
* Good understanding of IT support principles

Optional


Acorn Recruitment acts as an employment agency for permanent recruitment.

Acorn Recruitment acts as an employment agency for permanent recruitment

Benefits: pension, health care, social

Price / Salary: £18000 - £20000/annum pension, health care, social