Patient Liaison Officer

Placed: 30/11/17
Region: United Kingdom
Category: Jobs


Content of the advertisement:

Patient Liaison Officer
£25,000
Monday to Friday 9.00 5.30
Occasionals Saturdays if required (time off in lieu)

Are you able to provide excellent customer service?
Can you keep focused in a sometimes pressurised environment?
Are you happy speaking with senior members of staff and demanding patients?

My client needs you!

We are currently seeking immediately available candidates for Patient Liaison Officer role based in Holborn, London.

This is a full time permanent position, due to start as soon as possible working in a busy, stimulating and extremely rewarding company.

Responsibilities:
-Liaising with patients, organising timings for procedures
-Dealing with hospitals and surgeons, organising diary times
- Ensure patients are conveyed in the most professional, effective and efficient manner, and the service level agreement is maintained at all times.
-Keeps records of all patient details up to date
-Deals with enquiries / complaints from patients regarding any of their concerns.
-Assist in the monitoring analysis of the service level agreement and liaise with the Customer Service Manager in providing a focused and reliable patient transport provision.
-A working knowledge of the service level agreements.

Skills & Experience Required:
*To have had experience within a customer service and/or administrative role
*To have a confident telephone manner and be able to resolve queries efficiently
*To have a good understanding of Patient Confidentiality.
*To be able to use Microsoft Office and adapt to other in house computer packages
*Have an abundance of compassion and understanding at all times
*Able to remain calm and collected under pressure

If you need to discuss this role in more detail, please call Demon Recruitment & Resourcing in the Croydon office. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

Demon Recruitment confirms its commitment to equality of opportunity in all areas of its work. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

Whilst we would like to personally respond to every application this often isn't possible due to the volume of applicants. Should you have not been contacted within 7 days you have not been short listed on this occasion. However, your CV may be held on file for future reference.

Demon Recruitment is acting as an employment business in relation to this vacancy

Price / Salary: £25000/annum