Trainer Vacancies

Placed: 30/11/17
Region: Bristol
Location: Bristol
Category: Jobs


Content of the advertisement:

Trainer Vacancies

Salary Dependant on experience
Location Bristol, Moon Street
Contract 1 x Permanent and 1 x FTC up to 12 months
Hours 37.5 hours per week. Full flexibility required

Role Overview

We are looking to expand our Training team at our Bristol site and are looking for 2 bright and enthusiastic Trainers to delivery high standards of training to our agent population.

You will lead and enhance customer and employee experience through the provision of innovative and engaging training and development. You will support multiple business areas and create and maintain strong and effective working relationships with internal functions, clients and prospects.
The successful candidate will work in collaboration with the Quality team to identify key areas for improvement and take a conjoined approach with the operational function to deliver consistently high results.

Successful Trainers provide training and coaching support across a wide range of skills including product knowledge, technical and systems and soft skills training across multiple channels of communication. Previous experience of working with a train operating company would be advantageous.

Key Tasks/Responsibilities

Deliver training in a facilitative style
An open approach to delivery and positively handle objections
Considerate of all learning styles
Deliver interactive training using the common contact types of the campaign
Using a range of methods and activities to ensure learning aims are met
Use simple language for a clear understanding
Deliver training that is practical and ensures trainees are ready to do the job when they go live
Training needs analysis to ensure an impact
Design with the learner in mind
Keep up to date with client and internal changes and amend material appropriately
Use internal best practice to design training that any trainer can deliver
Design within tight timescales
Use the Kirkpatrick method of evaluation
Complete post training reporting and action appropriate next steps
Use a closed loop approach with Quality and Operations to ensure all training is focused to the common call types of the campaign as well as any process changes or product changes
Maintain a high standard of clear and brief written communication
Liaise with Operations to agree training needs
Inform campaigns about L&D offerings
Structured monthly meetings with Quality and Operations

So who are we?

While you may not have heard of us, its likely you will have spoken to us at some point. We have sites in over 50 countries and we talk to customers in more than 66 different languages and dialects on behalf of major international companies. Were really proud to say we are the biggest in the world. Impressive, right?

In the UK we operate out of multiple locations and provide a diverse range of contact centre solutions. You could call us experts in the call centre services industry...its what we call ourselves. Whether youre working in one of our locations, or from a clients own centre or even based in one of our International contact centres, Teleperformance can really offer you a world of opportunities.

Our passion is what led us to achieve the number 1 spot in our market and it is also what helps our clients to achieve what once may have seemed impossible; delivering outstanding customer experience at every single opportunity. This is only possible because our people are transforming passion into excellence.

So why wouldnt you want to join us?

Closing date: Friday 24th November 2017