Field Service Manager

Placed: 30/11/17
Region: United Kingdom
Category: Jobs


Content of the advertisement:

You will be a qualified engineer with C&G, ONC or HNC and have at least 5 years' experience of field service covering electrical, mechanical combustion engineering disciplines. Gas Safe qualification is preferred as well as ISO9001 plus knowledge of H&S regulations.

This is a field based role with installations across the globe. the successful applicant will need to be comfortable carrying out extensive field based work as there will be UK wide cover as well as infrequent trips overseas.

The role also requires you to carry out supervisor responsibilities in accordance with the organisations' policies and you will be in charge of planning, directing and assigning work; appraising performance, addressing complaints and overseesing P&L for the division. previous management experience is therefore required.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Service
Point of contact for all Service related enquiries; provision of estimates/costings, confirmation of final costs including obtaining client agreement to accept charges
Actively look for new business, canvass clients to anticipate their upcoming requirements and liaise with Sales & Marketing to maximise our positioning in terms of obtaining new business
Anticipate problems; actively work to minimise any impact to both the business and the client
Adhere to defined process and look for process improvement to increase efficiency
Work with Supplies Management in the management of stock levels to reduce inventory whilst ensuring capability to satisfy clients requirements to maximise use of working capital
Carry out routine service requirements and site visits as required and scheduled by the company
Carry out proactive maintenance to all aspects of the installation.
Respond to emergency callouts to fault find and effect reactive maintenance tasks to bring the installation back to full operation efficiently.
Carry out upgrade works as required to ensure installations remain in full operational condition and in line with current technology/legislation etc.
Ensure that all clients are actively informed of work progression, as required, communicate with clients to build relationships and their confidence in the business
Client focused; our role is to meet our clients needs and maintain close business relationships
Confidence; Portray an air of confidence and professionalism to establish the trust and respect of our clients and colleagues
Motivation; to be both self-motivated and motivate others to excel

Hours of work: Mon-Thu: 08:00 17:00 / Fri: 08:00 16:30

Benefits: plus private health and pension

Price / Salary: £40000 - £45000/annum plus private health and pension