Customer Service Administrator

Placed: 01/12/17
Region: Surrey
Location: Guildford
Category: Jobs


Content of the advertisement:

Customer Service Administrator Guildford Outskirts

£18,000 - £23,000

Our client is seeking a Customer Service Administrator to handle enquiries from customers in a friendly and polite manner. The individual should have strong organisational skills when recording and managing documentation, as well as strong communication skills in order to give customers the best possible service.

Main Responsibilities:

Contacting the customer on confirmation of their order and sending the right documentation (pro-forma invoice, any sign off documents & payment information)
Communicating with the customer to ensure the order meets our manufacturing dates and payment is received.
Reviewing the confirmed order with our warehouse manager to confirm delivery dates
Maintain correspondence with the customer during the order process to ensure they are ready for delivery and final payment
Help resolve any concerns that may arise during this period
Arrange delivery times

Expectations:

Recording all correspondence, checking documents and manage the dates and times for each order
Good phone manner, strong customer service and the ability to remain calm when handling a difficult situation should it arise
A positive attitude to think about how we can resolve any queries and help problem solve when required
Passion for understanding and improving customer experiences. We will always look to review and improve our process, so welcome suggestions in how to do this
Excellent attention to detail, to ensure that nothing is missed
Self-motivated: In a small team, you will need to be happy working unsupervised, and help others when required
IT literate. We use various systems, and require someone who has good computer skills
Must possess a driving license and a vehicle to travel to and from work

Who will like this role?

Someone who likes making things easier for our customers and if there is a hurdle, finding a solution
Someone who is energised by interacting and helping people, bringing a great attitude to the team and will empower and educate our customers
A positive person and a problem solver, who enjoys learning and can bring problems to the team, with solutions, so we can learn and grow
Comfortable multitasking, in a small business there may be some challenges but we all jump in to make sure the customer is happy

Price / Salary: £18000 - £23000/annum