Contact Centre Team Leader

Placed: 02/12/17
Region: Hertfordshire
Location: Hemel Hempstead
Category: Jobs


Content of the advertisement:

Customer Contact Centre Team Leader
Up to £23,000 Plus Bonus and Benefits

If youre looking for a role that offers real pace and variety Hollywood Bowl Group is the place to be. With 57 Hollywood Bowl, Bowlplex and AMF Bowling centres across the UK we are still expanding and have big plans for our future.

Overview
Our busy Contact Centre located in Hemel Hempstead, Hertfordshire takes between 1200 and 3000 calls a day from our customers and 4000 calls at peak times of the year thats why we need a highly motivated individual who can lead our team and ensure that our Contact Centre is running smoothly in the absence of the Contact Centre Manager.

As well as selling and advising on our bowling experience to both current and potential customers through incoming and outgoing calls, youll supervise the team on shift to ensure our customers are receiving the best service and our KPIs are being met.

As a Contact Centre Team Leader youll need a confident and professional telephone manner and be motivated and enthusiastic to ensure you and your team are achieving and exceeding our targets. As a committed team player youll be flexible and dedicated at all times and youll ensure the best customer service is delivered to each and every customer.

Key Duties and Responsibilities
Answer inbound calls
Take a pro-active approach to outbound tasks during down time
Undertake any relevant training as requested
Ensure the work space is kept clean and tidy at all times
Monitoring and reporting on team performance on a daily basis
To communicate information between centres and Team Leaders when relevant
To ensure that all available sales opportunities are maximised in order to achieve the sales targets
Undertake any relevant training as requested
Aim to always exceed customers expectations on every call
Work towards achievement of KPIs and sales targets
To complete any administration work were necessary including customer complaints, customer experience programme and Team relations
Supervision of the customer contact centre when required
Opening and closing of the building when required

Person Specification
Great relationship building skills.
Passionate about delivering excellent customer service
Confident and professional telephone manner
Great communicator
Previous sales call centre experience
Motivated and enthusiastic, demonstrating a desire to over achieve
Ability to work on own initiative
Target driven
Have a problem solving attitude
Be a committed team member
Be flexible and adaptable to different working situations

Benefits and rewards
As well as competitive pay youll also receive the following non-contractual benefits:
Quarterly Bonus Scheme
Free Bowling
Perkbox - access to discounts at hundreds of global brands
Childcare Voucher Scheme
Team Member of the Month
Long Service Awards

If you are a great communicator and passionate about delivering excellent customer service, Hollywood Bowl Group is definitely the place to be

Benefits: Plus Bonus and Benefits

Price / Salary: £23000/annum Plus Bonus and Benefits