Aftersales Manager

Placed: 03/12/17
Region: Merseyside
Location: Liverpool
Category: Jobs


Content of the advertisement:

This exciting opportunity exists within our Liverpool ŠKODA Dealership.

Winner of 'Retailer of the Year' for three years!

**Please note: all candidates must follow the on-line application process**

As an Aftersales Manager your Key Objectives will be:

Objective: Formulate policies and procedures to achieve maximum revenue and profitability through the sales of labour, parts and materials

Assess the financial performance of the service department, parts department and bodyshop

Carry out regular reviews of pricing policies, labour rates, discounts and parts pricing

Monitor warranty claims submissions, credit account applications and credit facilities

Monitor workshop productivity and the effective use of labour

Plan, initiate, promote, measure and evaluate aftersales marketing events, utilising ŠKODA marketing initiatives

Work closely with the sales department to ensure all vehicle buyers become aftersales customers

Objective: Control stocks and assets at a level commensurate with profit requirements and customer satisfaction

Examine management accounts and composite figures

Ensure all stocks and services purchased for resale are monitored and sold at a profit

Coincide inventory purchases with sales and special initiatives in order to take advantage of savings

Maintain stock levels, monitor the parts inventory and anticipate future parts needs

Measure true stock turn and keep obsolete stock to a minimum

Ensure a budgeted return on investment

Objective: Ensure the highest level of customer satisfaction

Ensure customers are received promptly and courteously at all times

Work to constantly improve the quality of customer service

Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when needed

Ensure the aftersales department is adequately staffed in order to achieve departmental objectives and provide a prompt service to customers

Objective: Help Dealership to achieve industry-leading standards of process efficiency

Ensure the correct maintenance / calibration of tools, equipment and other materials in the aftersales department

Ensure staff maintain up-to-date knowledge, improve technical skills and achieve a high level of workmanship

Ensure correct understanding and use of the company computerised systems

Establish and control inventory system with full inventory checks and conduct spot-checks to ensure that actual inventory coincides

Objective: Ensure departmental compliance with company policies and industry guidelines

Operate within the law at all times, ensure all health and safety legislation and internal procedures are followed

Operate at all times within company policy and follow ŠKODA operating standards for aftersales

Ensure the correct recycling of all disposed and damaged items in line with environmental regulations

Ensure all aftersales staff attend essential ŠKODA training courses and the correct records of training are maintained

Maintain contact with ŠKODA, suppliers and statutory representatives

**Strictly No Agencies

Price / Salary: £50000/annum