System Support Officer

Placed: 04/12/17
Region: London
Location: London
Category: Jobs


Content of the advertisement:

System Support Officer required.

Purpose of Job

Supporting the Data and Systems Manager in implementing, establishing, developing and maintaining the Information Technology systems, required for the effective performance of the Directorate.

Summary of main duties and responsibilities

1. To assist with the upgrading and enhancement of data sets in consultation with the Data and Systems Manager.

2. To assist in the development and delivery of training programmes and processes in relation to the management of the Directorates operational and strategic software.

3. To contribute to the formulation and monitoring of programmes of works, including the provision of progress and cost reports from the data sets available.

4. To assist the Data and Systems Manager in providing a full systems administration service for all operational systems

5. To assist in the development standard reports in relation to the work of the Directorate from the various data sets available. To include both financial and status reports in various computerised formats. In the development of such reports to consult with the Data and Systems Manager to assess the requirements of the Directorate

6. To undertake ad hoc projects/investigations as required and undertake any other work appropriate to the level and general nature of the posts duties.

7. To carry out all duties with due regard to the provisions of health and safety regulations and legislation, Data protection legislation, the Councils equal opportunities and customer care policies, and any local agreements

Additional Duties Career Grade 1 Sc 6

8. To develop, deliver, and document training programs in relation to the applications and management of the Directorates operational and strategic software.

9. To support the Team in liaising with software suppliers regarding releases / testing / system problems

10. To assist the Systems Development & Support Manager in the management of all Directorate operational systems. Ensuring that back-up and recovery processes are in place and adequate System Support arrangements are available. To ensure that system maintenance tasks are undertaken on a regular basis and that these processes are documented and detailed guidance notes are developed.

Additional Duties Career Grade 2 SO1

11. Contributing to and carrying out recruitment and other staffing matters within the frameworks of the Councils employment procedures and policies and good employee relations with the Staff Code.

12. To develop standard reports in relation to the work of the Directorate from the various data sets available. To include both financial and status reports in various computerised formats to a professional publication standard. In the development of such reports to consult with the Systems Development and Support Manager to assess the requirements of the Directorate

13. To produce and issue reports to a publication standard. To manage centralised file storage and management of such reports

14. To represent the Councils interest as the client representative at bespoke software user groups

15. To provide support to the GIS officers with Street Naming and Numbering and maintenance of the London Property Gazette.

Thank you for your interest in this role