Night Manager

Placed: 04/12/17
Region: Cheshire
Location: Tarporley
Category: Jobs


Content of the advertisement:

We are currently recruiting for a Night Manager to join this lovely 4* hotel in Cheshire. The hotel boasts a wide range of services to its customers where the personalisation of service and engagement with guests is of the utmost importance, you will be responsible for being a presence in the hotel while on shift.

From managing a small team your role will include training your team to deliver high standards, being hands on and ensuring there are high levels of customer service at all times. You will be joining a close nit family with each member willing to go above and beyond the help each other and surpass guest expectations as without a second thought.

The role of Night Manager will include:

* To ensure the highest possible standards of customer service with guests, members and the general public are upheld.
* Overall running of the night department and the hotel during the night time hours.
* To ensure that revenue is maximized and that a consistently high level of service is maintained.
* Ensure safety of hotel staff and guests is paramount and procedures are in place to ensure this.
* To create a customer focused environment which reflects full, flexible co-operation within the business.
* To maintain the standards, safety and quality of service as set out in the department SOP.
* Prepare and manage team rotas in line with the business needs of the hotel.
* Manage department staff through area supervisors and managers
* Working five nights out of seven.

To be successful in the role you will need to have:

* Have experience within 4* hotels and delivering to a high standard
* Excellent customer service and a passion for hospitality
* A hands-on approach and being a strong team player
* Attention to detail

Price / Salary: £17000 - £18000/annum