Helpdesk Supervisor

Placed: 04/12/17
Region: County Durham
Location: Durham
Category: Jobs


Content of the advertisement:

Helpdesk Supervisor

Up to £25,000 depending on experience

Based in Eaglescliffe

An exciting opportunity has arisen to take on the role of a Helpdesk Supervisor working within the operations department, leading the central Helpdesk function. The helpdesk supports a busy engineering team, taking planned and reactive breakdown calls for the team and allocating the work out to the M+E Engineers.

Principal duties of the role include:

* The allocation of reactive work orders to suitably skilled engineers in order to complete in line with client SLA's.
* The allocation of planned maintenance tasks to engineer's inline the contractual schedules.
* To provide support to the technical department in relation to quotation returns and the purchasing of goods and services.
* To supervise the organisations Helpdesk function (team of 4) ensuring that company management systems are kept up to date, alongside acting as the Helpdesks principal advisor in order to resolve client queries.

Hours of work are 8am to 5pm, Monday to Friday

The candidate:

* It is essential that you have experience within the Commercial Building Services sector
* You will need excellent communications skills and have proficient problem-solving capability.
* It is crucial that you have the ability to work well under pressure, the confidence to make decisive decisions and experience in meeting tight deadlines

Benefits: Pension, Holidays etc

Price / Salary: £20000 - £25000/annum + Pension, Holidays etc