Senior Manager - Service Delivery (Cloud, SaaS)

Placed: 05/12/17
Region: London
Location: London
Category: Jobs


Content of the advertisement:

Senior Manager, Service Delivery / Service Delivery Director / Senior Service Delivery Manager / Senior Customer Care Manager / Senior SDM / Customer Experience Director / Customer Evangelist / West London /

About this role:

Global Tech Leader currently seeks a Service Delivery Lead to manage between 2-4 of my clients largest enterprise client accounts. Having an obsessive nature to delivering awesome customer experience is essential.

Key responsibilities include;

* Developing and maintaining c-suite relationships at enterprise level in client organisations
* Commercially astute - client on-boarding, contract renewals
* Creative thinking, always looking for ways to improve everything you come in to contact with

Skills required;

Essential:

* Exceptional track record in a Senior Service Delivery / Customer experience role at enterprise level
* Managing client accounts at £1.5m+ per annum (ideally up to £7-10m per annum)
* Ability to present and network at C-suite level
* Commercial experience, managing renewals, contract negotiations etc
* Have strong negotiating skills
* Be able to network and develop key relationships
* Self-starter with ability to be effective in virtual environments
* Excellent written and verbal communication skills
* Excellent teamwork skills

Price / Salary: £60000 - £75000/annum