IT Helpdesk

Placed: 08/12/17
Region: North Yorkshire
Location: York
Category: Jobs


Content of the advertisement:

IT Helpdesk
York - Monks Cross
Temp to Perm
£9.35 per hour
Adecco are recruiting for IT Helpdesk Support Analysts for our client who is based at Monks Cross, paying £9.35 per hour

This is an exciting role that comes with full training and progression for the right person.

The role:
You will be supporting internal colleagues with a wide range of IT related issues and requests
Dealing with simple password resets through to taking full control of a colleagues PC remotely
You will be taking inbound calls from internal colleagues and also using a system called Live chat, which is an instant messaging system.
You will be working to SLA's and to tight deadlines to make sure the queries are resolved in a timely manner.
This working environment is busy and fast paced.
You will receive 6 weeks full training on all the technical aspect of the role, therefore having a technical background is not essential.

Skills & Knowledge:
You must have excellent customer service skills with a good telephone manner
You must have exceptional written English and grammar
You will be used to working in a fast paced environment
Have a genuine interest in working in the IT sector
Have great attention to detail and accuracy

Working hours:
Monday - Friday
35 hours per week
Working between 7am - 6.30pm (on a rota basis)

This is a temporary to permanent position for the right candidate.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer

Price / Salary: £9.35/hour