Materials Scheduler

Placed: 08/12/17
Region: Manchester
Location: Stockport
Category: Jobs


Content of the advertisement:

EMEA AM Customer Desk Representative

Responsibilities:
* Main logistics interface between the EMEA Aftermarket organization and customers, managing his/her own client portfolio
* Works with individual customer portals updating demand and delivery dates to ensure accurate information is provided
* Work with the demand and supply planning team to understand products availability and schedule shipments to match with constraints and customer/business requirements
* Confirm status of delivery and expected delivery dates
* Provide proof of delivery when requested
* Handle customers' complaints and organize products replacements when requested
* Investigate root cause analysis for warehouse and transportation claims
* Ensures integration of all customer orders (EDI - electronic data interchange, e-mail, fax etc.) into the IT system
* Ensures compliance with the daily and weekly delivery plan for its own client portfolio
* Works with the production and logistics departments to ensure deliveries in time to customers
* Measures and analyzes daily delivery performance offers solutions to improve it

Qualifications
* Experienced in supply chain environment, preferred in automotive industry (APICS training / certification is a plus)
* Excellent written and verbal communication skills
* Experience in customer service (supply chain), sales or logistics in the automotive industry
* Fluent in English, French or German is a plus, but not essential
* Self-motivating individual with very good problem-solving skills, ability to work as part of a team and on own initiative, proactively seeks best practices, ability to work in a virtual team
* Customer focused
* Resistant to stress. Able to organize him/herself to answer to variable activity while keeping good relationships. Able to define and manage priorities
* Rigorous, attention to detail, seeking for root cause
* Working experience in SAP Sales and Distribution module MS Office (Excel)

Price / Salary: £15.00/hour