Call Handler - Italian speaking

Placed: 09/01/18
Region: Derbyshire
Location: Heanor
Category: Jobs


Content of the advertisement:

An excellent opportunity has arisen for a fluent Italian speaking Call Handler to join ECU Testing based in Heanor, Derbyshire. In return, we offer a competitive salary of £19890-22357 per annum plus a range of benefits including 32 days holiday per annum inclusive of bank holidays, work clothing and free safety wear, access to fully equipped company gym, overtime paid @ double time, annual company team- building days out (Paintballing, Racing etc.), paid break times and very good in-house career development opportunities for those who learn fast and demonstrate required skills.

ECU Testing Ltd is a market leader in automotive control unit remanufacturing. We develop ECU (Electronic Control Unit) remanufacturing solutions for Engine Management, Transmission, Anti-Lock Braking, Electric power steering, instrumentation and comfort control systems for the automotive aftermarket.

The Call Handler will be responsible for handling inbound calls in a busy office environment. This will consist of:

* Dealing with general enquiries regarding car parts, motor car knowledge would be an advantage
* Making outbound calls
* Updating customer records using a bespoke system
* Dealing with an outlook email system
* Liaise with technical engineers
* Generate customer payments over the phone

The software system that we use is a bespoke system and full in- house training will be provided.

The successful Call Handler will:

* Have extensive experience of call handling
* Be fluent Italian speaking
* Be computer literate
* Be able to work calmly under pressure
* Be comfortable working in a fast-paced environment and be capable of multitasking
* Must have excellent customer service background

The hours of work are Monday to Friday, 08:00-16:30.

Please apply online today to be considered for the Italian speaking Call Handler role.

Price / Salary: £19890-22357 per annum